Mark's Tech Solution

Privacy Policy

1. Information We Collect

Mark's Tech Solution ("we," "our," or "us") collects information necessary to provide our computer repair and IT services:

Personal Information:

• Contact information (name, address, email, phone number)
• Payment information (credit card details, billing address)
• Service preferences and history

Technical Information:

• Device information (computer make/model, serial numbers, hardware specifications)
• Software and operating system details
• Network configuration data
• System logs and error reports
• Data recovered during repair processes

Remote Access Information:

• IP addresses and connection logs during remote support sessions
• Screen sharing session recordings (when applicable)
• System diagnostic data

2. How We Use Your Information

• Provide computer repair, network setup, and IT support services
• Communicate about service appointments and status updates
• Process payments and maintain billing records
• Diagnose and troubleshoot technical issues
• Install and configure software and hardware
• Setup and maintain wired/wireless networks
• Provide remote technical support
• Comply with legal obligations

3. Data Protection and Security

We implement appropriate technical and organizational security measures including:

• Encrypted data transmission during remote sessions
• Secure storage of customer data
• Regular system security updates
• Limited access to personal information
• Secure disposal of data when no longer needed

4. Data Retention

We retain personal information only as long as necessary for:

• Service warranty periods (typically 30-90 days)
• Legal and tax compliance requirements
• Ongoing service relationships

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request information about data processing

6. Third-Party Disclosure

We do not sell your personal information. We may share information with:

• Payment processors for transaction completion
• Software vendors for license validation
• Legal authorities when required by law

Terms and Conditions

1. Services Provided

Mark's Tech Solution provides the following IT services:

• Computer hardware repair and maintenance (excluding screen repair)
• Software installation, configuration, and troubleshooting
• Virus and malware removal
• Data backup and recovery services
• Wired and wireless network setup and configuration
• Network administration and security
• Remote technical support
• On-site home and business visits
• Drop-off repair services
• IT consultations and tutorials

2. Service Limitations

We cannot guarantee recovery of all data or resolution of all technical issues. Some problems may be beyond repair due to hardware failure, extensive damage, or other factors.

3. Payment Terms

• Service fees are due upon completion of work unless otherwise arranged
• Diagnostic fees may apply for initial assessment
• Remote support: Minimum 1-hour charge, billed in 15-minute increments
• On-site visits: Minimum 2-hour charge, plus travel time if applicable
• Parts and software are additional to service fees
• Late payments may incur additional fees

4. Warranties

• Labor Warranty: 30 days on repairs performed
• Parts Warranty: Manufacturer's warranty on replacement parts
• No Warranty: Software installations and configurations are provided "as-is"
• Warranty void if device is tampered with by another service provider

5. Liability Limitations

Our liability is limited to the cost of services provided. We are not liable for:

• Data loss - customers are responsible for data backup
• Consequential or incidental damages
• Loss of business or profits
• Issues arising after service completion due to customer actions

6. Customer Responsibilities

• Back up all important data before service begins
• Disclose all known issues with the device
• Provide safe access for on-site visits
• Make payment as agreed
• Test services upon completion and report any issues within warranty period

7. Remote Access Authorization

By requesting remote support, you authorize us to:

• Access your computer system remotely
• Install necessary software for remote support
• Make configuration changes to resolve issues
• Monitor the remote session for quality assurance

8. Cancellation Policy

• 24-hour notice required for appointment cancellations
• Late cancellations may incur a fee
• No-shows will be charged the minimum service fee

9. Data Handling

• We take reasonable care with your data but recommend you maintain backups
• Data recovery services are not guaranteed
• We securely delete any recovered data after service completion unless otherwise arranged

10. Network Services

• Network setup includes basic configuration only
• Ongoing network security is the customer's responsibility
• We are not liable for security breaches after service completion
• Complex network configurations may require additional fees

11. Governing Law

These terms are governed by the laws of Massachusetts. Any disputes shall be resolved in the courts of [Your County], Massachusetts.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.